ALL COURSES

All of our courses are available anytime, any place and on any device and accredited by City & Guilds and CPD. If you need any support or information regarding the courses why not get in touch with our little monsters a message.

Diversity for managers

Diversity and Inclusion for Managers

Leaders have a duty for their team so It’s important that businesses treat everyone as individuals and ensure the correct behaviours throughout the business are being observed.

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Effective Leadership

Effective Leadership

Getting the right leaders in place in a business is essential for the long term performance and is often responsible for a compelling impact on the bottom line, helping to drive productivity, growth and team engagement.

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Effective Problem Solving

Effective Problem Solving

Problems and challenges are central to the work that most of us perform each day, whether it’s solving problems for your customers or your business. Good problem solving skills can make a huge difference to your success.

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Effective Complaint Management

Effective Complaints Management

Customers and clients are increasingly aware of their rights, leading to an increase in complaints about poor services or products. Be better prepared to manage these situations.

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Effective decision-making

Effective Decision Making

Whilst we make thousands of decisions every day which don’t require too much thought, more complicated problems often need a more thorough approach to arrive at the right decision.

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Effective Questioning

Effective Questioning

As one of the most common methods of checking understanding, effective questioning techniques are an integral part of ensuring that development continues & needs met.

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Effective Feedback

Effective Feedback

Giving feedback that helps to increase performance and flag areas for development in others is an acquired skill that takes practice (and feedback!) to develop properly.

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Effective Target Setting

Effective Target Setting

Done right, goal and target setting can be a beneficial process in helping to focus attention in the right direction and increase motivation, ultimately making objectives easier to achieve.

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Effective Learning Cycle

Effective Learning Cycle

To support effective development, it’s essential that managers, coaches and mentors implement the relevant stages of the learning cycle to ensure that learning needs are met and maintained.

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