An annoyed customer will tell, on average, between 8 and 16 people able their bad experience. So it really matters how you handle any complaints. You have to nip it in the bud and turn things around quickly.
A research report produced by The Institute of Customer Service found that failing to handle complaints effectively can have serious consequences and lead to missed opportunities.
Can you afford this to happen in your business?
The course will cover the following areas:
- Identifying a complaint
- Mishandled complaints
- Techniques for dealing with complaints
- Conflict management
- Cause of complaints
Work through the sections within the courses to learn about the areas within complaint management. The course allows you to read and investigate information in the course and is available on any device, with the ability to save, exit, and return without losing your progress.
The course is designed to take 55 minutes but is structured so you can learn at your own pace and you can complete and revisit the course as many times as you like.
Who is the course for?
Anyone looking for some guidance and inspiration on how to effectively solve problems within your business. This could also be part of a wider personal development plan.
Upon completion of the course, you will be able to access your personalised certificate, which you can download and print.
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