baxterstorey.
Mindboost help BaxterStorey with their ambition to set the standard for having the most inclusive culture in hospitality.
BaxterStorey is a pioneering force in the world of catering and hospitality. With an unwavering dedication to redefining dining, they’re on a mission to transform ordinary meals into extraordinary moments. Beyond the food, BaxterStorey curates holistic experiences. Whether it’s in a corporate setting, a cosy cafe or a boat yard in Portsmouth, every setting is finished to meticulous detail and empowered by dedicated and talented employees. Building collaborative partnerships is at the core of BaxterStorey’s ethos. By working closely with clients, they tailor their services to cater to unique preferences, forging lasting connections that extend beyond business. With a strong commitment to nurturing talent, BaxterStorey’s team is a constellation of culinary stars.
Mindboost and BaxterStorey share the same ambition of creating the world’s best workplaces. They invest in its people, cultivating a vibrant environment where skills flourish, and aspirations find wings allowing their employees to be their best selves. BaxterStorey had gone through a dramatic makeover, they reinvented their brand and identity to mirror the huge growth and change they had undergone as an organisation. The new identity connects with who they are and what they stand for.
the challenge
One of the main challenges facing BaxterStorey was ensuring that this amazing culture and ethos was reflected from the very start of an employee’s journey. Onboarding processes can be dull and un-inspiring, with some actually causing a negative impact on the learner at the start of their journey with a new employee. BaxterStorey shares similar values as Mindboost, and wanting to create the world’s best workplaces where employees flourish and can be their best selves requires change. Thinking about the knowledge gap and what you want team members to feel, rather than what information needs to be presented. BaxterStorey wanted to ensure employees felt like they belonged and to be proud of being part of the company.
Another challenge for Mindboost (and also one our favourite part) is translating this knowledge and “feeling” into extraordinary design and content. There is only so much a learner wants to be exposed to and only so much they can absorb. Organisations risk onboarding becoming white noise during the start of a new employee’s journey. We don’t do cookie-cutter approaches at Mindboost, it is never a one-size-fits-all approach. We had to connect to the organisation and discover the organisation’s true ambitions and what they wanted to achieve.
the solution
We used the Mindboost Magic to create a bespoke onboarding experience for BaxterStorey, beautifully designed and full of active and engaging content. Be that incredibly written emotive words, gorgeous graphics or using drone footage and interviews, all of this is to connect with the learner emotionally. We had to ensure the visual identity and the language aligned with the BaxterStorey brand and aligned to the subject.
onboarding excellence
Magic
We travelled the length of the country from Edinburgh to Portsmouth, capturing the real stories and real emotions of the BaxterStorey teams. We wanted to shed light on what it means for them to be part of the organisation and more importantly – what it meant to BaxterStorey that they had chosen to flourish with them.
Beautiful
Of course the incredible graphics, highly talented drone pilot and fantastic forms of media help deliver the message. But it is the real stories and real people that make BaxterStorey such an incredible company. We wanted to create innovative and engaging ideas that enrich their employee experience. Highlight BaxterStorey’s inclusivity, innovation and expertise.
Simple
The hero piece of the programme was a cutting-edge interactive walk-through video connecting their most iconic locations from Portsmouth to Edinburgh. We create innovative solutions to streamline and enrich employee onboarding and development using a combination of fast-paced and engaging media. Not only did this give new employees a vibrant and enjoyable induction to follow, but we also created a scalable and replicable model for future team members to benefit from.
the impact
Baxter Storey are on a journey to set the standard for inclusivity within hospitality and we are honoured to be part of that journey with them. It is because of this that BaxterStorey see Mindboost as an extension of their L&D team, offering support and innovation throughout their journey.
We’ve had an amazing response to the learning straight away, and not only from new team member but current team members who wanted to access the learning because they heard the buzz around it.
Zoe Yard, Learning & Development Manager at BaxterStorey also said “Mindboost come highly recommended and are exciting, innovative and original in their thought process. The planning process generated a lot more ideas than we’d expected and have from other partners and working with Mindboost. The team are really personable, always up for a laugh and really understand our business.”
Module Completion Results
Belonging at BaxterStorey
93% Completion by 5782
Welcome to BaxterStorey
96% Completion by 6104
- Welcome to BaxterStorey is BaxterStorey’s highest ever completed e-learn module within the first week of launch 1529 completions
- Belonging at BaxterStorey second highest ever completed e-learn module within the first week of launch 1033 completions
“It feels like we’ve gone from Janet and John to being the cool hipsters of Learning & Development and it wouldn’t have been possible without Mindboost”.
“Wow, I just completed the new starter induction and it is fantastic! The branding has brought us to life and a smile on my face and I for one am feeling proud to be a part of the BaxterStorey team, so I hope this is how our new starters are going to feel as well. It was a long overdue refresh on the induction and feel we have nailed it in every aspect!”
“Within 48 hours BaxterStorey saw 1242 completions (24% of the BaxterStorey population), a record number of completions for a new module and within the first week, we saw 5904 completions (91% of the BaxterStorey population). Amazing.”
