the solution
Mindboost redesigned and built two courses for Compass: Profit Protection and Payment Card Industry Data Security.
shifting the mindset
Compass Group’s ambition for these compliance topics was to transform the mindset from “I have to do this” to “I want to do this.” Instead of simply presenting all the information, Mindboost put the focus on learner motivation and what might move them to change their behaviour.
We found that ‘working together’ was a motivating theme and focussed the narrative and imagery on that. Compass colleagues need to work together to identify risks and to ensure there are procedures in place to reduce the risk of loss in all areas of the business. Protecting company profits means everyone is protected as well as the business, their clients and their customers too.
creating champions
Compliance is super charged when a company’s employees become ‘champions’ – demonstrating desired behaviours in their daily roles and promoting these behaviours to their teammates. Mindboost created a series of engaging audio clips and example conversations that use social modelling theory to promote correct profit protecting behaviours.
elevating the technology
After refining the messaging and shifting the narrative to promote desired behaviours, Mindboost turned its attention to updating the technology and visual design.
Using the Adapt Authoring Tool, Mindboost transformed the Profit Protection courses into a seamless, user-friendly digital experience that works effortlessly across devices. Now, employees can access the content anywhere, anytime, via Compass’s Learning Management System. The learning process is smoother, more accessible, and easier to complete.
For the visual design, Mindboost introduced a fresh, vibrant look that aligns with the Compass brand and embodies the spirit of ‘working together.’ We incorporated animated elements, media, and dynamic interactions to bring the messaging to life in a compelling way.
the impact
Compass’s ambition to protect people, property, profit and brand has been brought to life. Their previous profit protection courses were outdated and lacked impact, so they turned to Mindboost for a transformation.
With Mindboost’s expertise, Compass now has two enhanced, modernized compliance courses. The messaging connects with learner motivations to drive safe behaviours, while the visual design energizes and elevates the content. The updated technology removes barriers, making it easier for Compass employees to complete the training. These courses play a crucial role in protecting the brand everyone is proud of, by ensuring every team member adheres to consistent procedures, behaviours, and a unified culture.
