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supporting Compass Group with health & safety.

Compass Group evolve their Health and Safety Training and create a caring culture

Compass Group are a food, hospitality and support business who work at over 5,000 locations across the UK and Ireland. They cover everything from sports and leisure events, oilrigs, military bases, schools, universities, hospitals, care homes, corporate offices and boardrooms.

With such a broad range of venues, services and roles, health and safety could be tricky to keep on top of. Hazards need to be identified, and controls and processes are constantly evolving. With all that in place, who will have their ear to the ground when it comes to ensuring safety day to day? At Compass, managers play this critical role to ensure their teams can go home healthy and safe at the end of each day. It the Compass Group’s ambition for managers to feel confident in their health and safety responsibilities. It’s more than a checklist. Their confidence, knowledge and skill play a major role in creating a ‘caring culture’.

the challenge

Compass desperately needed a new digital Health and Safety learning experience. Their existing training was out of date and no longer reflected their culture. So, not only did managers need updated information on what their roles and responsibilities are, they needed to feel confident, engaged and motivated to lead the culture.

performance consultancy

content creation

learning platform

the solution

from checklist to culture

When you hear ‘health and safety’ what do you think of? Hard hats? Policy documents? Safety posters? Compass is doing more than creating checklists and putting out hazard signs. They are creating a culture that cares about its people, because when all is said and done, everyone wants to go home healthy and safe at the end of the day. They have a ‘See, Care, Share’ scheme that encourages all team members to work together to keep each other safe.

For managers to really feel this message and be part of the culture, Mindboost encourage them to reflect on their role in health and safety and the role they play in motivating their teams throughout the learning experience. We use a range of reflective exercises, engaging interactions and imagery that reflects teamwork. This was a huge shift in approach from the old HSE training course.

a new look

For a learning experience to connect with an audience, it should resonate with them personally, and a brand identity is one of the ways a person feels they are part of company and something bigger than their day-to-day role. We wanted people to look at this training and think “This speaks to me.” From there, people can start to feel motivated by the message, engaged with the subject and confident in their abilities.

Mindboost created a new, fresh, vibrant look that reflects the Compass brand and their ambition for a caring culture. We used animated elements, media, and interesting interactions to breathe life into the messaging.

updating the technology

With such a broad audience, the technology behind the digital learning experience needed to meet a range of different needs. Some managers use a tablet or a personal phone to access training while others use work laptops and computers. There’s a huge range of digital literacy, and many managers are time poor.

Mindboost used Adapt Authoring Tool to rebuild the Health and Safety training into a seamless, frictionless digital experience that works across devices. It can be easily accessed from anywhere via Compass’s Learning Management System and doesn’t need to be completed in one sitting – it’ll remember where each manager got to. The learning is now much smoother to access, experience and complete.

the impact

After retiring their old HSE training, Compass were left with a potentially dangerous gap. Managers needed to know about their roles and responsibilities quickly, at the touch of a button, but there was no digital learning available. Since working with Mindboost, Compass now have a learning experience that is updated in message, visual design and technology. The learning now reflects the company’s brand and culture, and will continue to evolve as they do.