Once you agree to our terms and conditions of sale, you can expect the following from Mindboost as part of our service agreement:
- Support available between 9.00 am and 5.00 pm Monday to Friday
- Response within five hours of receipt or next working day if received outside working hours
- We will aim to apply technical updates to the Website, Store and LMS outside UK working hours to minimise any impact on our customers
- Learning products and services will comply with best practice in learning standards and the latest legislation
- Where provided, feedback will be reviewed and, where appropriate responded to within two weeks
- All personal and sensitive data will be kept secure and in line with our Privacy Policy, Cookie Policy and the UK GDPR.
- Mindboost reserves the right to amend this service level agreement from time to time. The latest version will be posted on the Mindboost website
- Customers will be allocated an optional feedback form on completion of their course and may be sent a follow-up review, to support us drive continuous customer improvement